Bent On Better Non-Commitment Membership Agreement
This agreement is made between MAPRIL Enterprises LLC d/b/a Bent On Better (“Bent On Better,” “we,” “us,” and “our”) and you, the undersigned (“Member,” “you,” or “your”).
SCHEDULE “A” SERVICES
Included within Bent On Better scheduling member app. Default billing cycle of 4-weeks (with auto-renewal), weekly/bi-weekly installments available upon request.
Payments are automatically processed based on your billing cycle. By signing this Agreement, you affirm that you have read, understood, and agreed to the terms outlined, recognizing Bent On Better's commitment to your success.
Payment Authorization
You authorize Bent On Better to charge the specified payment method on file for membership dues. Payments are recurring based on your selected billing cycle, and no refunds will be issued unless in cases of administrative error or service discontinuation.
Cancellation Policy
Session Cancellations: You may cancel or reschedule any session with at least two (2) hours' notice via Bent On Better's scheduling app. Cancellations made less than two (2) hours before the session will result in the loss of that session, unless in the case of an emergency. Emergency cancellations will be accommodated if they are infrequent.
Membership Cancellations: To cancel your membership, you must provide at least Four (4) weeks' advance notice by completing the Adult Membership Cancellation Request Form at www.BentOnBetter.com/membership-cancel. For assistance, please email [email protected]. If your Four (4) week notice falls within an active billing cycle, the cancellation will take effect after the next scheduled installment. All payments are non-refundable, and recurring billing will end after the final billing cycle. You may continue to utilize your membership and attend sessions through the end of the final billing period.
Membership Hold Policy
There is no courtesy membership hold available for non-commitment memberships. If you need flexibility, you are free to cancel with four (4) weeks' notice and rejoin when you’re ready. Alternatively, you may opt for an annual agreement and receive a courtesy hold, or pay a one-time $49 fee to freeze your billing and hold your membership and sessions for up to 4 weeks. You may hold your membership for a maximum of 12 weeks (three $49 payment fees) in a full year from your initial enrollment date.
Policy Exceptions
Bent On Better reserves the right to grant exceptions to this policy on a case-by-case basis for members facing extraordinary circumstances, such as:
Medical Leave: Long-term injury or illness documented by a doctor or healthcare provider.
Military Deployment: Active-duty service obligations.
Other Significant Hardships: Any other circumstances that warrant special consideration at the discretion of the Bent On Better administrative team.
Cancellation During Hold Period: Members may cancel their membership during a hold period in accordance with the cancellation policy. Membership cancellations require a four (4) week notice and will only be honored by completing the cancellation form at www.BentOnBetter.com/membership-cancel or by emailing [email protected].
Refunds
Bent On Better does not provide refunds for unused sessions or membership cancellations. Service credits may be transferred to another client, but no refunds will be issued unless in cases of administrative error or service discontinuation by Bent On Better.
Liability Waiver
By signing this agreement, you confirm that you are in good health and have been cleared by a physician to participate in physical activities. You agree to hold Bent On Better harmless from any claims or injuries arising from your participation in fitness programs.
Media Release
You grant Bent On Better permission to use your image and likeness in photos or videos for marketing purposes. If you wish to opt out, you must notify us in writing before your next session.
Force Majeure
Bent On Better is not liable for any failure to provide services due to circumstances beyond its control, including but not limited to natural disasters, pandemics, or other unforeseen events.
Governing Law
This agreement is governed by the laws of the Commonwealth of Pennsylvania. Any legal disputes will be resolved exclusively in Pennsylvania courts.
By signing this Agreement, you affirm that you have read, understood, and agreed to the terms outlined, recognizing Bent On Better's commitment to your success.
Annual Service Agreement Bent On Better
This Agreement is made between MAPRIL Enterprises LLC d/b/a Bent On Better (“Bent On Better,” “we,” “us,” and “our”) and you, the undersigned (“Member,” “you,” or “your”).
SCHEDULE “A” SERVICES
Included within Bent On Better scheduling member app. Default billing cycle of 4-weeks (with auto-renewal), weekly/bi-weekly installments available upon request.
Payments are automatically processed based on the selected plan. By signing this Agreement, you affirm that you have read, understood, and agreed to the terms outlined, recognizing Bent On Better's commitment to your success.
Our Commitment to You
We promise to provide high-quality personal training and health coaching services to help you achieve your wellness goals. All programs are tailored to your needs and abilities. Group programs consider the general fitness levels of participants. We will communicate clearly regarding session preparation, follow-up, and scheduling to ensure your experience is seamless.
What We Expect from You
Time Integrity: Arrive on time and respect session durations.
Ownership & Commitment: You are responsible for your own physical, mental, and emotional well-being. Stay committed to achieving your goals.
Communication: Be open about your medical history, pains, and limitations. Your honesty helps us tailor the program to suit your needs effectively.
Term and Termination
The term of this Agreement is for a full year from your enrollment date (52 weeks). Either party may terminate this Agreement at any time. You must provide at least Four (4) weeks’ notice by completing the cancellation form at www.BentOnBetter.com/membership-cancel.
Early Termination Fee: If you terminate early and have accepted a promotional discount (e.g., a free offer such as Four (4) weeks free to enroll for the year), the only fee required is the repayment of the value of the promotional discount. This repayment applies only if the free offer was used or claimed. No other early termination fees will be charged.
Violation of Expectations: Bent On Better reserves the right to terminate the Agreement immediately if you violate any terms, with no refund.
Session Cancellation & Reschedule Policy
Rescheduling: You may cancel and reschedule sessions within our scheduling app, with at least two (2) hours’ notice. Cancellations made less than two (2) hours before the session will result in forfeiting that session, unless it is an emergency. Emergencies will be accommodated as long as they are infrequent.
Exceptions: You are allowed two (2) exceptions per year to cancel within the two (2) hour window without penalty. To access these two (2) free passes, please email [email protected].
Our goal is to maintain structure and accountability. Excessive session changes can hinder your progress, and we are committed to helping you succeed.
Membership Hold Policy
You are eligible for a courtesy hold of up to Eight (8) weeks per year.
Courtesy Hold: Hold requests must be submitted Two (2) business days in advance via the Hold Request Form at www.BentOnBetter.com/membership-hold-request. Billing continues as scheduled during the hold, but the time will be added to the end of your membership term.
Extended Hold: If needed, you can extend the hold for up to Forty (40) weeks at $49 per Four (4)-week increment, with pre-approval from Bent On Better.
Reactivation: Your account will automatically reactivate after the hold period unless you request an extension Seven (7) days before the hold ends.
Policy Exceptions
Bent On Better reserves the right to grant exceptions for extraordinary circumstances:
Medical Leave: If you provide a doctor’s note for a long-term injury or illness.
Military Deployment: Active-duty service obligations.
Other Hardships: At the discretion of Bent On Better’s administrative team.
Cancellation During Hold: If you choose to cancel your membership during a hold period—whether it is a courtesy hold or a paid hold—you must provide four (4) weeks’ notice. During this time, either four (4) weeks of active membership payments will be due, or a single payment equal to your agreement rate for four (4) weeks must be made. This payment will be kept on file as a membership credit for one (1) full year from the date of your cancellation request. Please note that fees for extended holds will not be refunded.
Billing and Payment
Payments are automatically processed based on your plan. All auto-payment memberships require a valid credit card or bank account.
Default Billing Cycle: Four (4) weeks, auto-renewing (unless you opt out or request another billing cycle). You will be notified of any changes to pricing or billing cycles at least four (4) weeks in advance.
Annual Increase: At the end of your term, you may renew at your rate, with a potential increase of up to Six (6)%. If you go month-to-month, it will be at the prevailing rate.
Refunds: No refunds are provided for unused sessions or cancellations. Service credits can be transferred to another client, but refunds are only issued for administrative errors or service discontinuation by Bent On Better.
Membership Session Packages
Each membership level includes a maximum number of small group personal training sessions per billing period. Unused sessions do not roll over to the next period. Example: If you select a package of Eight (8) sessions and only attend Seven (7), the next billing cycle resets to Eight (8) sessions.
General Policies
No Guarantees: Bent On Better cannot guarantee specific outcomes. Success depends on your active participation.
Ownership of Materials: All content provided is proprietary and for your personal use. It cannot be shared, copied, or redistributed.
Media Release: By participating, you grant Bent On Better permission to use your image for promotional purposes. You may opt out by notifying us in writing.
Substitute Services: Bent On Better reserves the right to substitute services if necessary, including switching to virtual or asynchronous offerings.
Legal and Liability
Waiver: You must sign our Liability Waiver before participating in any sessions. You agree to hold Bent On Better harmless from any claims arising from your participation.
Force Majeure: Bent On Better is not liable for delays or disruptions caused by events beyond our control, including pandemics and natural disasters.
Governing Law: This Agreement is governed by the laws of Pennsylvania. Any disputes will be resolved in Pennsylvania courts.
Severability: If any provision is found to be unenforceable, the remainder of the Agreement will remain in effect.
By signing this Agreement, you affirm that you have read, understood, and agreed to the terms outlined, recognizing Bent On Better's commitment to your success.