Membership Hold
THIS IS NOT A TERMINATION REQUEST
As stated in your Bent On Better membership service agreement (reference below form), we recognize the need for flexibility in your fitness journey.
Please note, depending on the timing of your hold request, your billing dates may be adjusted. You are responsible for submitting your own hold request. Bent On Better is not responsible for and will not honor any other form of request.
If you choose to cancel your membership during the hold period, the standard 28-day written cancellation notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is cancelled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).
**For All Membership Service Options - Medical Hold: With a legitimate doctor's note, there's no set limit on the length of a medical hold, and unused sessions during a billing cycle will be credited upon return. While access to physical facilities is suspended during a hold, you can maintain your fitness journey with our range of digital programs, including On Demand content and programs within the Bent On Better app, available at no extra cost.**
Annual Service Agreement - Hold Policy
Courtesy Hold:
- Members on an active, non-expired annual agreement are eligible for a courtesy hold of up to Eight (8) weeks per year.
- Hold requests must be submitted at least Two (2) business days in advance via the Hold Request Form at www.BentOnBetter.com/membership-hold-request.
- Billing continues as scheduled during the hold, but the hold period will be added to the end of the current membership term.
Extended Hold:
- If needed, members may extend their hold for up to Forty (40) additional weeks, at a rate of $49 per Four (4) week increment.
- Extended holds must be pre-approved by the Bent On Better administrative team and requested in writing via the Hold Request Form.
Reactivation:
- The member’s account will automatically reactivate at the end of the hold period, unless an extension is requested at least Seven (7) days before the hold ends.
Cancellation During Hold:
- If you choose to cancel your membership during a hold period—whether it is a courtesy hold or paid hold—you must provide Four (4) weeks' notice. During this time, Four (4) weeks of active membership payments will be due, or a single payment equal to Four (4) weeks of your agreement rate must be made. This payment will be kept on file as a membership credit for One (1) year from the cancellation request date. Fees for extended holds will not be refunded.
Non-Commitment Membership Agreement - Hold Policy
No Courtesy Hold:
- There is no courtesy membership hold available for non-commitment memberships. If you need flexibility, you are free to cancel with Four (4) weeks' notice and rejoin when you’re ready.
Paid Hold:
- Alternatively, you may opt to pay a one-time $49 fee to freeze your billing and hold your membership and sessions for up to Four (4) weeks.
- You may use the paid hold option for up to Twelve (12) weeks per year (maximum of Three (3) paid hold periods).
Hold Request:
- Hold requests must be submitted via the Hold Request Form at www.BentOnBetter.com/membership-hold-request at least Two (2) business days prior to the hold start date.
Cancellation During Hold:
- Members may cancel their non-commitment membership during a hold period by providing Four (4) weeks' notice. This can be done by completing the cancellation form at www.BentOnBetter.com/membership-cancel or by emailing [email protected].